Privacy Policy

Last updated: 23 October 2026

This policy explains what Hair System Pros ("we", "us") collects when you use this website, and what we do with it.

What we collect

• Details you give us: first name, mobile number, email address, city, and what you are looking for.
• If you apply as a specialist: your name, business name, contact details, the city you cover, how clients book with you, and any Instagram or website you share. We use these to review your application and contact you about it.
• Messages you send us by text, Instagram or Facebook, and call records.
• Basic website data: pages visited, device type, and how you reached the site (for example, which ad or search).
• Photos only if you choose to send them.

How we use it

• To contact you about your enquiry and book a consultation.
• To pass your details to the hair system specialist you are being booked with, so they can speak to you.
• To check that our service is working, and to improve our ads and website.

Who we share it with

• The specialist you are booked with in your city. They receive your name, contact details and what you asked for.
• Service providers who help us run the service (messaging, booking, email, analytics and advertising platforms). They may only use your information to provide their service to us.
• We do not sell your personal information. We do not share your mobile number or text messaging opt-in with third parties or affiliates for their marketing purposes.

Text messages

If you give us your mobile number and agree to receive texts, we send messages about your enquiry and consultation. Reply STOP at any time to stop texts. See our Terms and SMS Terms.

Your choices

• Stop texts: reply STOP. Stop emails: use the unsubscribe link.
• Ask us to see, correct or delete your information: email andre@andredouglas.me. We reply within 30 days.

How long we keep it

Enquiry records are kept for up to 24 months, then deleted, unless the law requires us to keep them longer.

Security

We use reasonable technical and organisational measures to protect your information. No system is completely secure.

Contact

Hair System Pros, andre@andredouglas.me.